Support
Email [email protected] or use the form below — it lands in the developer’s inbox and we usually reply by e-mail. There is also a contact form inside the app, under Plan & support.
Common questions
- A page could not be read: the row and Runs → Details say why — refused by the site, no price found, gone, timeout, robots.txt. Open the page in a browser; if it works for you, paste the link in the form below and we look at how that shop writes its price. Marketplaces (Amazon, eBay, Etsy) are not supported.
- The gap is missing: their page sells in another currency than your store, or no price was read yet. We do not convert currencies.
- “Ours” looks wrong: without a variant, ours is the lowest price among the product’s active variants. Add the link again with the variant you mean.
- An alert did not arrive: open Channels and check that the channel is Active, set to the level of that alert (red, or red and yellow), and that the rule is on in Rules. A finding is sent once and not repeated while it stays open; Issues lists every finding, sent or not.
- Too many alerts: raise the threshold in Rules (“under yours by 5% or more”), mute a finding for a week or a month, or switch a rule off.
- Check now does nothing: it reads the link with the next run, within five minutes, once in ten minutes per link.
- Upgrade or cancel: Manage plan in the app opens Shopify’s plan page; billing is on your Shopify invoice. Moving down pauses the newest links beyond the limit; nothing is deleted.