Support
Email [email protected] or use the form below — it lands in the developer’s inbox and we usually reply by e-mail. There is also a contact form inside the app, under Plan & support.
Common questions
- An alert did not arrive: open Channels and check four things in order — the channel is Active and not Disconnected (press Refresh); it is set to the level of that alert (red only, or red and yellow); on Free, whether the ten monthly red alerts are used up; and whether the rule is switched on in Rules. Whatever was not sent is still in Activity and in the daily digest.
- Too many alerts: raise a threshold in Rules, or switch a rule off. Each problem is only sent once and closes by itself when you fix it, so a busy day of price edits should not repeat itself in your chat.
- Why was this flagged? Press Why? on the row in Activity: it shows the rule, the threshold and the value before and after.
- Who changed the price? We cannot tell you — Shopify does not give that to apps. Your Shopify admin’s activity log shows the person.
- A channel says Disconnected: the webhook was deleted, or the bot was removed from the chat. Add the channel again; Refresh checks a channel without posting anything to it.
- The e-mail never arrived: an address receives nothing until its owner clicks the confirmation link. In Gmail look under Promotions and drag the message to Primary once.
- The store has more than 2,000 variants: Free watches the first 2,000 and says so on Home; discounts are always watched in full. Pro watches every variant.
- Upgrade or cancel: “See Pro” in the app opens Shopify’s plan page; billing is on your Shopify invoice.