Support
Email [email protected] or use the form below — it lands in the developer’s inbox and we usually reply by e-mail. There is also a contact form inside the app, under Plan & support.
Common questions
- The bar does not show: the app embed is off until you turn it on — Home → Get set up → Turn on the bar, then Save in the theme editor. The bar stays silent when no cut-off is set for today, or when the rules have not been written yet (Home says when they were updated).
- The Get it by line is missing on a product: add the Get it by block to the product template in the theme editor. It stays silent for a sold-out variant, and shows only the countdown for a country without transit days.
- The date looks wrong: check Settings — the cut-off of that weekday, the processing time and the transit days of the country, and the holidays and days off. The date is an estimate counted from those numbers; if Shopify checkout uses a different processing time, Settings says so and offers to use the same.
- A country is missing: very large shipping setups (hundreds of zones, dozens of markets) are read in pages; the first 300 zones or 50 markets are used. A country that left your zones or markets stays in the list, grey, until the next read.
- A change in Settings is not on the storefront yet: rules reach the storefront within a minute; theme caches can hold the old value for a while — reload the page, and check on Home that the rules were updated.
- An order is missing from Promises: orders without a shipping address (pickup, digital) are not logged, and cancelled orders are not counted. On Free the log is written for 7 days.
- The missed-promise card did not arrive: an order becomes missed when its ship day ends, and the card goes out once, the morning after — on the first run after 00:30 store time. It does not arrive the same evening. Open Channels and check that the channel is on (an e-mail must be confirmed); Send test alert proves the way. Alerts are part of Pro.
- Upgrade or cancel: Manage plan in the app opens Shopify’s plan page; billing is on your Shopify invoice. Moving down keeps the bar and the block and pauses the log screen and the alerts; nothing is deleted.