Support
Email [email protected] or use the form below — it lands in the developer’s inbox and we usually reply within a business day. There is also a contact form inside the app, under Plan & support.
Common questions
- A number looks wrong: press Why? on the row — it shows the units sold, the days on the shelf, the pace and the sum behind the quantity. If it still looks wrong, send us the product name and what you expected; it is the most useful message we can get.
- Most products are grey (“too few sales”): a forecast needs at least three sales in the window. Open Why it works → Your data quality: it lists what holds the rest back — untracked stock, negative stock, products added recently.
- A product is red with weeks of stock left: it has its own supplier lead time (on the product or its vendor) and is judged against it: the stock will not last until a delivery ordered today arrives. The row says so under the name.
- The weekly e-mail does not arrive: the address must be confirmed first (a link is sent when you add it). In Gmail look under Promotions and drag the message to Primary once.
- Slack or Discord is locked: channels are part of Pro; Free and Starter send by e-mail.
- A private Slack channel is missing: type
/invite @njX Stock Alertsin that channel, then press Refresh list. - I changed stock or costs in Shopify: stock changes arrive by themselves within seconds; after bulk edits press Reload my stock on Home.
- Upgrade or cancel: “Manage plan” in the app opens Shopify’s plan page; billing is on your Shopify invoice.