Support
Email [email protected] or use the form below — it lands in the developer’s inbox and we usually reply within a business day. There is also a contact form inside the app, in the Shopify admin.
Common questions
- Alerts stopped arriving in a Slack channel: open Channels in the app. “Disconnected” with a note about a private channel means the app is not in it: type
/invite @njX Alertsin that channel and press Test. If the whole workspace is disconnected, click Add to Slack again — its channels come back by themselves. - Discord channel disconnected: the webhook was deleted in Discord. Create a new one (Edit channel → Integrations → Webhooks → New webhook → Copy webhook URL) and add it again.
- I pasted a Discord link and it was rejected: an invite link (discord.gg/…) or a link to a channel is not a webhook. The webhook URL starts with
https://discord.com/api/webhooks/. - Refunds do not show in the channel: in Slack they reply in the thread of the order they belong to; open the thread under the order message. Cancellations reply in the thread and also appear in the channel.
- A channel says “Paused on Free”: the Free plan delivers to the first two channels. Upgrade to Pro or remove a channel you do not need.
- Change the language: the language selector in the preview block sets the language of all alerts.
- Upgrade or cancel: “Manage plan” in the app opens Shopify’s plan page; billing is on your Shopify invoice.
- Disconnect Slack completely: Channels → Slack workspaces → Remove workspace. We revoke our access in Slack at the same moment.